Glen Dimplex Home Appliances (company number2692306),trading as Home Appliance Care, whose registered office is at StoneyLane, Prescot, Merseyside, L35 2XW , which is a subsidiary of Glen DimplexEurope Holdings Limited , together with any group companies (“we” “us” “our”)are committed to protecting and respecting your privacy. For the purposes ofdata protection legislation, we are the data controller and we will processyour personal data in accordance with the General Data Protection Regulation(EU) 2016/679 and national laws which relate to the processing of personal data.Please read the following carefully to understand our views and practicesregarding your personal data and how we will treat it.
2. VISITORSTO OUR WEBSITE
2.1 We maycollect and process personal data about you in the following circumstances:
2.1.1 when youcomplete forms on our website (“Site”). This your name, postal address, whichis provided at the time of registering to use our Site, where you telephonenumber, email address and any other details required, which is provided at timeof registering to use our site, where you ask us to contact you about our goodsor services, subscribe to our mailing list, or subscribe/request or goods orservices;
2.1.2 whenever youprovide information to us when reporting a problem with our Site, making acomplaint, making an enquiry or contacting us for any other reason. If youcontact us, we may keep a record of that correspondence;
2.1.3 details ofyour visits to our Site including, but not limited to, traffic data, locationdata, weblogs and other communication data, whether this is required for ourown billing purposes or otherwise, and the resources that you access
2.1.4 whenever youdisclose your information to us, or we collect information from you in anyother way, through our Site.
2.2 We may alsocollect data in the following ways:
2.2.1 We maycollect information about your device, including where available your InternetProtocol address, for reasons of fraud protection. We may also collectinformation about your device’s operating system and browser type, for systemadministration and to report aggregate information to our advertisers. This isstatistical data about our users' browsing actions and patterns, and does notidentify any individual.
2.3 We may useyour personal data for our legitimate interests in order to:
2.3.1 provide youwith information, or services that you requested from us;
2.3.2 allow you toparticipate in interactive features of our Site, when you choose to do so;
2.3.3 ensure thatcontent from our Site is presented in the most effective manner for you and foryour device;
2.3.4 improve ourSite and services;
2.3.5 process anddeal with any complaints or enquiries made by you; and
2.3.6 contact youfor marketing purposes where you have signed up for these (see section 6 forfurther details).
Our Site may, from time to time, contain links to and fromthe websites of third parties. Please note that if you follow a link to any ofthese websites, such websites will apply different terms to the collection andprivacy of your personal data and we do not accept any responsibility orliability for these policies. When you leave our Site, we encourage you to readthe privacy notice/policy of every website you visit.
3.1 We willcollect details such your name, postal address, telephone number, email addressand financial information (such as credit and debit card details) when youorder goods or services from us either via our Site, correspond with us viatelephone, email, sms, live chat or social media, when you enter a competitionor promotional survey, when you report a problem to us or when you register aproduct warranty. We will use this information to process your order and complywith our contractual obligations.
3.2 In order toperform our contact with you, we may also need to share personal data withthird parties such as payment providers and postal service organisations toassist in the delivery of goods or services you have ordered]; the followingcategories of third parties work on our behalf: Our wholesalers anddistributors that help us sell products and services. Organisations that helpus respond to you and provide services to you. Organisations that help usdeliver products and services to you. Companies that assist our marketing,helping us understand how well our advertising works, so that we can reach morepeople interested in our products and to set cookies on our website. Socialmedia platforms who serve advertising on our behalf. Companies that help uswith product services and repairs, those that offer a mailing service, thoseprocessing product purchases, those offering financial or audit services, ITdata storage & security or insurance claims.
3.3 We may alsoadvertise your feedback on our website and marketing materials (subject toobtaining your prior consent where necessary);
3.4 We willretain your information as long as we require this to provide you with thegoods or services ordered from us. The actual period for which we store yourpersonal information will vary depending on the type of personal information andhow it is used. For example when you buy a product from us, we will storeinformation about you and your purchase for at least the term of your warrantyor guarantee which varies in time. Where you have subscribed to receivemarketing correspondence from us we will keep your personal data for the periodof time described in section 6 below.
We will collect details such as name, postal address,telephone number and email address in order to contact you about goods orservices ordered with you, to place further orders and to pay you for the goodsand/or services supplied. We will keep the personal data for 6 years further tobeing provided with the goods/services.
5. IF YOUFAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under theterms of a contract we have with you and you fail to provide the data whenrequested, we may not be able to perform the contract we have or are trying toenter into with you (for example to provide you with our goods or services). Inthis case, we may have to cancel a product or service you have with us but wewill notify you if this is the case at the time.
6.1 In additionto the uses described in sections 2-4 above, where you indicate you would liketo receive marketing correspondence from us, subscribe to our mailing lists ornewsletters, enter into any of our competitions or provide us with your detailsat networking events we may use your personal data for our legitimate interestsin order to provide you with details about our goods, services, businessupdates and events which we think may be of interest.
6.2 You havethe right to opt-out of receiving the information detailed in section 6.1 atany time. To opt-out of receiving such information you can:
6.2.1 tick the relevantbox situated in the form on which we collect your information;
6.2.2 clicking theunsubscribe button contained in any such communication received; or
6.2.3 email us firstname.lastname@example.org or call 0344 815 3746 providing us with your name andcontact details.
7. MONITORINGAND RECORDING
[We may monitor and record communications with you (such astelephone communications and emails) for the purpose of quality assurance,training, fraud prevention and compliance. We also have CCTV cameras installedin our premises for the purpose of crime prevention and for health and safetyreasons. We retain such information for 14 days.
8.1 We useautomated processing to analyse your contact with us and offer you products andservices that may be of interest to you.
8.2 We maycarry out a credit check on our customers:
8.2.1 so that wecan make credit decisions about you; and
8.2.2 to preventfraud and money laundering.
8.3 Our searchwon’t be recorded on the files of the credit reference agency.
8.4 If furtherto undertaking a credit check you receive a low credit score, we reserve theright not to supply you with goods or services on credit and/or require upfrontpayment for the goods or services you wish to purchase.
8.5 If youprovide false or inaccurate information and we suspect fraud, we will recordthis.
9. LEGALBASIS FOR PROCESSING YOUR PERSONAL DATA
9.1 We willonly use your personal data where the law allows us to. Most commonly, we willuse your personal data in the following circumstances: 9.1.1 forperformance of a contract we enter into with you;
9.1.2 wherenecessary for compliance with a legal or regulatory obligation we are subjectto;
9.1.3 wherenecessary in order to protect your vital interests in respect of a product youhave purchased from us; and
9.1.4 for ourlegitimate interests (as described within this policy) and your interests andfundamental rights do not override these interests.
10. DISCLOSUREOF PERSONAL DATA TO THIRD PARTIES
10.1 In additionto the third parties mentioned above, we may disclose your information to thirdparties for our following legitimate interests as follows:
10.1.1 to staffmembers in order to facilitate the provision of goods or services to you;
10.1.2 to our affiliatedentities to support internal administration;
10.1.3 Logisticcompanies to provide delivery service of your product
10.1.4 IT softwareproviders that host our website and store data on our behalf;
10.1.5 professionaladvisers including consultants, lawyers, bankers and insurers who provide uswith consultancy, banking, legal, insurance and accounting services;
10.1.6 HM Revenueand Customs, regulators and other authorities who require reporting ofprocessing activities in certain circumstances; and
10.2 We maydisclose personal data to the police, regulatory bodies, legal advisors orsimilar third parties where we are under a legal duty to disclose or sharepersonal data in order to comply with any legal obligation, or in order toenforce or apply our
website terms and conditions and other agreements; or toprotect our rights, property, or safety of our customers, or others. Thisincludes exchanging information with other companies and organisations for thepurposes of fraud protection and credit risk reduction.
10.3 We will notsell or distribute personal data to other organisations without your approval.
11. CROSS-BORDERDATA TRANSFERS
12.1 Where wehave given you (or where you have chosen) a password which enables you toaccess certain parts of our Site, you are responsible for keeping this passwordconfidential. We ask you not to share a password with anyone.
12.2 Unfortunately,the transmission of information via the internet is not completely secure.Although we will do our best to protect your personal data, we cannot guaranteethe security of your information transmitted to our Site; any transmission isat your own risk.
12.3 Informationyou provide to us is shared on our secure servers. We have implementedappropriate physical, technical and organisational measures designed to secureyour information against accidental loss and unauthorised access, use,alteration or disclosure. In addition, we limit access to personal data tothose employees, agents, contractors and other third parties that have alegitimate business need for such access.
13. ACCESS TO,UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA
13.1 It isimportant that the personal data we hold about you is accurate andcurrent. Please keep us informed if thepersonal data we hold about you changes.
13.2 Data protectionlegislation gives you the right to object to the processing of your personaldata in certain circumstances or withdraw your consent to the processing ofyour personal data where this has been provided. You also have the right toaccess information held about you and for this to be provided in anintelligible form. If you would like a copy of some or all of your personalinformation, please send an email to email@example.com .In certaincircumstances we reserve the right to charge a reasonable fee to comply withyour request. 13.3 You can alsoask us to undertake the following:
13.3.1 update oramend your personal data if you feel this is inaccurate;
13.3.2 remove yourpersonal data from our database entirely;
13.3.3 send youcopies of your personal data in a commonly used format and transfer yourinformation to another entity where you have supplied this to us, and weprocess this electronically with your consent or where necessary for theperformance of a contract; or
13.3.4 restrict theuse of your personal data.
13.4 We mayrequest specific information from you to help us confirm your identity and yourright to access, and to provide you with the personal data that we hold aboutyou or make your requested changes. Data protection legislation may allow orrequire us to refuse to provide you with access to some or all the personaldata that we hold about you or to comply with any requests made in accordancewith your rights referred to above. If we cannot provide you with access toyour personal data, or process any other request we receive, we will inform youof the reasons why, subject to any legal or regulatory restrictions.
13.5 Please sendany requests relating to the above to our Data Lead at firstname.lastname@example.org specifying your name and the action you wouldlike us to undertake.
14. RIGHT TOWITHDRAW CONSENT
Where you have provided your consent to the collection,processing and transfer of your personal data, you have the legal right towithdraw your consent under certain circumstances. To withdraw your consent, ifapplicable, please contact us at email@example.com .
16. CONTACT US
Last updated May 2018.